Resolved -
The interruption to our services has been resolved. All affected services have been restored and are now fully operational. As part of the recovery process, we have also backfilled data for the gap between 2025-08-04 22:29 UTC and 2025-08-05 08:20 UTC. We appreciate your patience and understanding, and if you have any questions, please reach out to support@bigdata.com.
Aug 5, 14:29 UTC
Identified -
We are currently experiencing an interruption to our services. Our technical team is actively investigating the issue and working to restore services as quickly as possible. We apologize for the inconvenience and will provide updates as soon as we have more information.
Aug 5, 08:17 UTC
Resolved -
We’re pleased to inform you that the backfilling process for the data affected by the recent service interruption (from 2025-07-30 22:17: UTC to 2025-08-02 00:30 UTC) has now been successfully completed.
All data is now fully restored and up to date across our services.
We sincerely appreciate your patience and understanding during this recovery period. If you have any questions or require further assistance, please don’t hesitate to reach out to our support team at support@bigdata.com.
Aug 4, 05:11 UTC
Monitoring -
We experienced a temporary interruption to our services from 2025-07-30 22:17:00 UTC to 2025-08-02 00:30:00 UTC.
All of our services are now up and running. To ensure data completeness, we are actively working to backfill the missing data over the weekend.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we completed the recovery process.
If you have any questions or need further assistance, please don’t hesitate to reach out to our support team at support@bigdata.com.
Aug 2, 08:44 UTC
Identified -
We are currently experiencing an interruption to our services. Our technical team is actively investigating the issue and working to restore services as quickly as possible. We apologize for the inconvenience and will provide updates as soon as we have more information.
Aug 2, 00:28 UTC